Acronis True Image: Backup Fails | Knowledge Base

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Acronis True Image Installation Fails with “Subkey cannot be found” “Failed to check credentials”, “Cannot find files and folders”. Acronis True. Acronis True Image free mandatory software update for Acronis Cloud features How to find the serial number of your Acronis product. Acronis True Image free mandatory software update for Acronis Cloud “Failed to check credentials”, “Cannot find files and folders”.
 
 

– Acronis Cyber Protect Home Office, Acronis True Image: Common backup errors | Knowledge Base

 
See detailed description here. Using VSS Doctor. Posts: 0. They said this is a known issue with the latest release of TI Build If the short error message was not enough to find a solution and resolve the issue, search for key words «error» and «failed» in the full log which can be accessed by any of the listed methods:. Acronis True Image: Sign Acrnis at program start fails.

 

Acronis true image 2017 failed to check credentials free –

 

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Acronis true image 2017 failed to check credentials free.58578: Acronis True Image 2017 FAQ

 
 

While that does not help always, it still can save you time and efforts on troubleshooting a number of backup failures, especially undocumented.

Backup error message For causes and solutions please see the entire cells to the right. Solutions: apply solutions in the order they are listed. Check if the issue is resolved after each.

Cannot access backup file. Please ensure that you entered the correct credentials for the network share. Your subscription has expired. Please update your subscription to be able to perform the selected operation. Skip to main content. Last update: To see the short error message do either of the following: Click on the red cross or the pause icon in the center of backup task screen. When launched, it automatically loads and displays a formatted log of the latest backup attempt, where you can find the error message and look it up here.

Common backup errors, causes and solutions Backup error message For causes and solutions please see the entire cells to the right. Possible causes Solutions: apply solutions in the order they are listed.

The backup location was not found on the destination drive The device, where backups are physically stored, is powered off, not connected, hung up or does not provide access to the directory with backups due to any other reason Multiple drives are used either for storing backups, or as backup source, within a single backup task.

TIB files were renamed, moved or deleted outside of the software interface Outdated names, paths or access details in the cache of Acronis True Image. TIB files were renamed, copied, moved or deleted outside of the software interface: have you cleared up disk space by deleting. TIBs in Windows Explorer? Now the old paths to. TIBs, remembered by the program previously, point nowhere and the software is unable to access the files required to continue a backup set.

The trial period is restricted to 30 days and to be only one-time per major version of the software in the given operating system. Renewed subscription license was activated to a different email address, leaving the original account without a license.

Software entered trial mode, which then ended. The regular license check failed and the software transitioned into trial mode, which then ended Renewed subscription license or a new perpetual license could not be activated due to any other reason, the software entered trial mode, which then ended System date and time changed as a result of system recovery, clone or any other way Issue with the license cache on the current computer Check the major version of installed Acronis software e.

TIB files Automatic cleanup rules are misconfigured Earlier backup versions were not deleted due to any reason The disk where backups are stored, became filled with not Acronis files NAS: the limit quota for the NAS user account, indicated during backup setup, has been reached. Acronis has no influence on it. The NAS user account is completely unrelated to Acronis account and is set exclusively through the NAS management panel External drive, where backups are saved, has quotas enabled for different Windows users.

Quick solutions In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues: Installation Fails with “MainEngineThread is returning ” Installation Fails with “Some Acronis products must be uninstalled first” Installation Fails with “Access is denied” Installation Fails with “An error occurred during the installation of assembly” “Microsoft. Troubleshooting Follow step-by-step instructions below to troubleshoot the issue.

Click Update. If prompted, specify the license keys. Follow the on-screen instructions. Then follow the instructions on the screen. You may have to reboot your computer afterwards to complete the task.

Then click Next to proceed with the uninstallation procedure. Generally, installation errors can be divided into the following categories: Application lockups Symptoms: Installation from the standard installer. If it is the case, wait for its completion or stop the process manually to proceed with Acronis installation.

Lockup issues can be caused by a corrupt installer, hence make sure you downloaded the file completely and checked MD5 check sum. Generally, how to proceed with lockup issues, see in Acronis Software: Troubleshooting Application Lockups. If files of an older Acronis version cannot be removed correctly, use the Cleanup Utility.

Components missing after installation Symptoms: Installed Acronis product cannot be launched Product startup icon is missing Acronis Windows services missing or cannot start Possible causes: Installation is corrupt Some installation or configuration issue Antivirus software blocked some components Troubleshooting: It is possible that installation completed with errors, in this case try to repair installation or install from scratch.

If product startup icon is missing and product cannot be launched, try to repair installation or install from scratch. License issues Issues with components dependencies and other Acronis products User-related issues insufficient rights, incorrect credentials etc.

Troubleshooting: Check if there are any installation-related error messages in the Windows event logs Make exclusions to the antivirus software as described in Acronis Software: Making Acronis Products Compatible with Antivirus Software. User-related issues insufficient rights, incorrect credentials etc. The best way to resolve Windows issues is to reinstall operating system, but check Acronis and Microsoft support first, if there any known related issues with solutions. Installation fails with error Symptoms: Installation fails with an error message displayed.

Possible causes: Acronis Services cannot be registered properly during installation The Windows Installer process has insufficient contiguous virtual memory to verify that the. An issue with your Windows operating system which is unable to install the redistributable components of C Runtime. Troubleshooting: Check the quick solutions section. Proceed to collect information step. Failure on unregistering modules Previous installation corrupt Installation package missing in operating system Access denied issues Troubleshooting: Try to uninstall everything from Acronis using Control panel in Windows.

Unsupported Operating System Symptoms: Installation fails with error “Operating system is not supported” Acronis does not work properly after installation Possible causes Wrong product purchased. Provide NAS credentials, if asked. File “hosts” must not have any file extension. If the issue persists, please collect Wireshark log , system report with debug logs and contact Acronis Customer Central.

Skip to main content. Applies to: Acronis True Image Operating Systems: Windows.

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